Shipping policy

Last updated: 13 Sept 2025

 

We are committed to delivering your order quickly and reliably. Please review the following shipping terms and conditions.

1. Domestic Shipping Policy (UAE)

 Processing Time

Orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Rates & Delivery Time

Location	Estimated Delivery Time	Shipping Fee
Dubai	1 business day	Free
Abu Dhabi, Sharjah, Ajman	1–2 business days	Free
Other Emirates (RAK, Fujairah, UAQ)	2–4 business days	Free

We partner with trusted logistics providers to ensure safe and timely delivery.

Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number and link to follow your delivery status in real-time.

2. International Shipping

At this time, Synaptikore ships only within the United Arab Emirates. Stay tuned for updates as we expand internationally.

3. Delivery Delays

Occasional delays may occur due to external factors such as public holidays, weather conditions, or high-demand periods. We will keep you informed in case of any major delays.

4. Damaged or Lost Items

If your order arrives damaged or appears to be lost in transit, please contact us immediately at cs@synaptikore.com

We will investigate with the carrier and arrange a replacement or refund as applicable.

Please retain the packaging and take photos to help expedite claims.

5. Contact Us

For any questions regarding your order or shipping, our support team is here to help:

• Email: cs@synaptikore.com
• Instagram DM: @synaptikore_health